Information

Below is some helpful information about our practice. Should you have any further questions please don’t hesitate to contact us.

Appointments

    • The Women’s Practice is a private billing medical practice.

    • An overview of our Consultation Fees and explanatory notes is available by clicking here.

    • Please speak with your doctor regarding additional fees for procedures and some vaccinations.

    • Fees are payable in full at the time of consultation.

    • Visa, Mastercard, EFTPOS and cash are accepted for payment.

    • The Women’s Practice is equipped with Medicare Online. For current Medicare Card holders, our reception team are able to submit any applicable Medicare rebate claim electronically on your behalf.

    • We are conscious of the widening ‘gap’ caused by the lack of funding support for primary health care. This higher gap is due to the Medicare Rebate increase continuing to be substantially less than inflation (approximately half).

    • To ensure that your first appointment runs smoothly we ask that new patients arrive 15 minutes early to complete new patient paperwork. You are also able to download the form here and bring the completed form with you.

    • Routine appointments at The Women’s Practice are 30 minutes in duration. This ensures that you are not rushed and that your health concerns are able to be addressed thoroughly. For a more complicated matter or a number of isuses please book a longer appointment. The ensures that your doctor has sufficient time to address your health needs and remains on time for their other patients.

    • Longer appointments (45 and 60 minutes) are available on request and may be required for certain types of appointments (eg an initial menopause consultation or a comprehensive health assessment).

    • Our helpful reception team are happy to guide you if you are unsure of the length of appointment required. If you have not booked enough time to cover your issues you may be asked to return for another consultation so that other patients are not kept waiting. You will not be charged for a longer consultation if your appointment is for a shorter duration that anticipated.

    • Please ensure that a separate appointment is booked for each family member.

    • All procedures (eg IUD insertion) will be booked only after consultation with your doctor.

    • Unexpected emergencies occur and may be required to be seen first. We thank you for your patience and understanding if such cases delay your appointment.

    • If an Interpreter of Auslan Service is required, please advise staff prior to your appointment. A minimum of 24 hours is required to organise these services.

    • These require a consultation with your doctor and are only available for genuine illnesses.

    • It is not legal to backdate medical certificates.

    • Carer’s certificates may be available at the discretion of your doctor.

    • To ensure the ongoing delivery of high quality medical care you will generally need to see a doctor regarding prescriptions.

    • Repeat prescriptions for current patients may be available online through the HotDoc booking system. These will not be available for all medications as good medical care often involves clinical review regarding ongoing medication use. HotDoc scripts are at the discretion of your doctor and will incur a private fee with no medicare rebate.

    • New referrals to specialists will require an appointment, as will any referrals for new patients of The Women’s Practice.

    • Repeat referrals for current patients may be available online through the HotDoc booking system. These will be at the discretion of your doctor and will incur a private fee with no medicare rebate.

    • Please note it is not legal to backdate specialist referrals and doctors at The Women’s Practice will not do so.

    • Specialist fees are independent of your referring doctor. Patients are advised to inquire regarding fees prior to booking any appointments or procedures with their specialist.

    • If you have consented for contact via SMS your GP may send you an SMS with comments regarding your test results once they have been checked.

    • If you have not given consent or not received an SMS in an agreed time frame please phone receptions for your test results.

    • Do not assume that the practice will call your with test results.

    • Reception staff are only able to pass on the doctor’s comment regarding test results. Any clinical information will need to be discussed either with your doctor or the practice nurse.

    • If if your test results are abnormal or if further action is required an appointment is usually necessary.

    • Investigations will not be ordered for other health practitioners without a prior discussion between the doctor and that practitioner. It is a misuse of Medicare for other health practitioners to request GPs order tests on their behalf.

    • If you have a review appointment to disucss a particular test result with your doctor please check with reception 24 hours prior to your appointment to ensure that these results have been received.

    • The Women’s Practice uses HotDoc to manage appointments and in some cases enable access to online scripts and referrals (at the discretion of your doctor).

    • The HotDoc app is available through the Google Play Store and Apple App Store.

    • If your doctor offers telehealth (telephone and video) consultations, these attract the same fees as a corresponding ‘face to face’ consultation. Where a patient is eligible for a Medicare rebate, the corresponding rebates apply.

    • Eligibility for a Medicare rebate for a telehealth consultation requires that a patient has had a ‘face to face’ consultation at The Women’s Practice within the previous 12 months or is registered with The Women’s Practice for My Medicare. If you are unsure if you are eligible, please speak to our reception team.

    • Fees are payable in full at the time of consultation. The reception team are then able to submit any applicable Medicare rebate claim electronically on your behalf.

    • There may be an additional Facility Fee in addition to the GP’s Consult or Procedure fee for procedures.

    • Please ensure a separate appointment is booked for each family member.

    • If you have a complicated medical concern or more that one issue to discuss please book a longer appointment. This will enable our doctors to run on time for all their patients.

    • Late Cancellation and Non-attendance fees will apply, at the discretion of the GP, to patients that fail to attend their appointment or cancel their appointment with less than four (4) business hours notice.

    • New patients who fail to attend or cancel their initial appointment with less than four (4) business hours notice will be charged a Cancellation and Non-Attendance fee equivalent to 75% of the consultation fee. New patients will be required to provide valid credit card details as part of their booking.

    • Existing patients who fail to attend or cancel their initial appointment with less than four (4) business hours notice will receive one Reminder of our Cancellation and Non-Attendance policy. On the second occasion, a Cancellation and Non-Attendance Fee equivalent to 75% of the consultation fee will be chaged, with the account sent to the patient.

    • Further consultations will not be able to be booked until the Cancellation and Non-Attendance Fee is paid in full.

    • If you have any questions regarding our Cancellation and Non-Attendance Policy please speak to our Reception Team.

Other Useful Information

  • Monday
    7am-4.30pm

    Tuesday
    10am-7.30pm

    Wednesday - Closed

    Thursday
    10am-7.30pm

    Friday
    7am-12pm

    Weekends - Closed

    Public Holidays - Closed

  • The Women’s Practice is located on Trafalgar Street. There is clinic parking accessible from Trafalgar Street.

    The entrance and lift to the practice are located off Stanley Street.  Walk towards the back of the carpark towards Stanley Street and turn left. Go through the door to the lift. Our receptionists are waiting to greet you on the second floor.

  • We offer a courtesy Reminder and Recall Service. Patients will be sent reminders for repeat/routine preventative procedures (eg cervical screening, health assessments, chronic condition management plans) and vaccinations.

    Please Note: this is an “Opt Out” service.  Please notify our reception team if you do not wish to receive this service.

  • All patient records are treated within the guidelines of the National Privacy Principles, which are available at https://www.oaic.gov.au/privacy/australian-privacy-principles

    Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Click here to view our Privacy Policy document.

  • Sterilisation of operating instruments is via a modern autoclave, according to Australian Standards. Other equipment (such as needles and syringes) are disposable.

    Our infection control procedures conform to RACGP standards.

  • We are constantly striving to improve the quality of service to our patients. We value your input and any suggestions or concerns you may have that may assist us in enhancing the quality of our care. Please email us with any comments.

    Complaints may also be directed to:

    The Office of the Health Ombudsman
    PO Box 13281, George St,
    Brisbane, QLD 4003

    P: 133 646
    www.oho.qld.gov.au

  • This code outlines the expected standard of conduct for patients. By attending our Practice you agree to uphold this standard and understand that failure to do so may result in discontinuation of treatment. 

    Patients agree:

    • They will be courteous and respectful at all times.

    • They will follow our Infection Control Policy by advising us of infectious symptoms before entering the practice (cough, fever, sore throat, rash, runny nose, diarrhea, or vomiting).

     Patients will refrain from:

    • Intimidating, aggressive, insulting or disrespectful behaviour.

    • Abusive language, menacing gestures, shouting, or verbal/physical threats.

    • Racial or cultural slurs or other derogatory remarks associated with, but not limited to, race, language, gender, sexuality, or age.

    • Attending under the influence of alcohol and/or drugs.

    • Damaging or stealing practice property.

    • Allowing children to climb on furniture or disrupt other patients or staff.

    • Loud conversations or noise from mobile phones and other devices.


    Our staff, doctors and other visitors have a right to feel safe.

    We have a zero-tolerance policy. Anyone who fails to adhere to this Code of Conduct will be asked to leave (police may be called) and their care will be transferred elsewhere.

    If you are subjected to any of these behaviours or witness inappropriate behaviour, please report to any staff member.